Current Tenants
Tenant Emergency Contact Number
If something in your rental is an emergency — fire, flood, electrical, or a safety concern — do not submit a work order. Use the numbers on this page right away.
Life-threatening emergency?
If there is a fire, you smell gas, or anyone is in immediate danger, call 911 first and get everyone out of the unit. Call us once you are safe.
Tenant Emergency Line — 24/7
226-581-2356Call this line for issues such as fire, plumbing, electrical, or safety concerns at your rental. It is answered around the clock.
Call the Emergency LineWhat counts as an emergency?
When in doubt, call — we would rather take the call than have a small problem become a big one. These situations should always go to the emergency line:
Flooding or major plumbing failure
Burst pipes, sewage backup, or water you cannot shut off at the source.
Electrical hazards
Sparking outlets, burning smells from wiring, or a total loss of power inside your unit.
No heat in winter
A furnace failure during cold weather is an emergency — do not wait until morning.
Safety and security concerns
A break-in, a door or lock that will not secure, or anything that puts you or the property at immediate risk.
Not an emergency?
A dripping tap, a sticky door, an appliance acting up — anything that can safely wait for regular hours belongs on a work order. Submit a maintenance request and our team will respond quickly and efficiently.
Submit a Maintenance RequestFor general questions, our office can be reached at 519-242-0277 or info@vancorgroup.com.